About Us
Gold Mark Asia Sdn Bhd (GMA) provides a full range of debt recovery and our debt solutions designed to suit your requirements. Our services cover recoveries of all debts irrespective of their amount, location and nature. We collect from corporations, partnerships and proprietorships. We also collect against individuals who are personally liable for business debt.
Our approach in debt collection is unique in that we operate within an intensive debt collection strategy through skilled negotiations.
Our Core Values guide every decision and interaction in how we conduct an ethical debt collection business,
and they shape our office culture as well.
PRIDE: We are proud of what we do and how we do it.
INTEGRITY: We do the right thing, the right way.
PEOPLE: We treat people with dignity and respect.
PERFORMANCE: We deliver results that exceed expectations.
Our Vision
“To be a regional leader in the debt recovery industry, providing expeditious recovery methods through new, advanced and digitalization processes.”
Our Mission
To ensure our clients obtain a high recovery rate which in turn will assist with business sustainability . It is our duty to protect our clients recovery interest in the hope that a safe, efficient and high return rate is achieved throughout their tenure with Gold Mark Asia.”
Our Services
Collection Programs
We have collection programs to meet your specific industry and level of needs. All accounts submitted to our office for collection will receive special attention from a collector in which your accounts are assigned.
Call Center
Dedicated team of trained call agents that assist with the follow up calls to customers once contact information are obtained.
Experienced Recovery Officer
Our team of experienced Recovery Officers will expeditiously deliver the documents and collect as much information about the debtor in order for our call center to follow up and update our contact tracing database.
Digitalized Collections Program
Our digitalized Mobile App based debt collection process will improve the way we collate and updated debtors information into a database for further action by our clients. Not only will this help our Recovery officer improve the way they do their work, but it will provide our clients with updates on the collection process.
Legal Support
Our legal associates will provide legal support when it comes to certain letters required to be served to the debtors. As always, the client will provide instructions on how to move forward when it comes to legal action to be taken.
Letter Services
Full range of specially tailored letters to suit our clientele’s demand for payment on the account.
OUR BENEFIT
Nationwide Service
With our regional partners, GMA can provide a truly nationwide service. We have the necessary infrastructure and administrative support, along with vital local knowledge, to deliver an exceptional recovery service.
Dedicated Agent
You are assigned to your own consultant who supports you throughout the entire collection process and keeps you updated on your case. Our agents are trained to handle each case professionally to ensure our clients reputation remains at the highest level.
A.I Enable Collections system
Our Collection systems enables us to monitor each of the cases in real time. GMA will update you throughout the process, offering advice and support
Speedy payment procedure
Once we collect from your debtors, we have an automated procedure in place for prompt payment into your bank accounts.